Introduction:
We strive hard to have the most reliable carriers deliver our orders as quickly and reliably as possible.
Below, you’ll find common terms and information you need to know about the shipping process,
including methods, delivery times, estimated costs, and more.
Shipping Methods
We provide multiple shipping options tailored to your location and preferences:
• Standard Shipping:
Affordable and reliable, available for both domestic and international orders.
• Express Shipping:
Faster delivery for time-sensitive orders (available in select regions).
• Standard DDP (Delivered Duty Paid):
Offered in specific regions, with prepaid duties for a hassle-free experience.
Note: Available shipping methods may depend on the platform or marketplace used to place your order.
Estimated Delivery Times
Our Estimated Delivery Time (EDT) is the total time from order placement to delivery. It consists of:
Fulfillment Time + Shipping Time = Estimated Delivery Time
• Fulfillment Time:
Orders are typically are fulfilled once your the transaction clears payment within
3–7 business days covering production, packaging, and preparation for shipment.
• Shipping Time: Varies by method and destination:
o Standard Shipping (Domestic): 3–7 business days
o Standard Shipping (International): 7–14 business days
o Express Shipping (Domestic): 1–3 business days
o Express Shipping (International): 3–5 business days
o Standard DDP: 5–12 business days
Important: These are estimates, not guarantees.
Delays may occur due to high order volume customs processing,
or unexpected events. We suggest adding a few extra days to the EDT.
Shipping Costs
Shipping fees depend on:
• Order Size:
Larger orders may have higher shipping costs.
• Shipping Method:
Express shipping costs more than standard.
• Destination:
International rates differ from domestic.
Check the exact cost at checkout. For orders with live shipping rates
(available on select platforms), fees are calculated based on weight and location.
Note: Some items, like hats or specially packaged products, may ship separately, potentially increasing costs.
Tracking and Order Status
Every order includes tracking for peace of mind:
• Tracking Link:
Sent via email once your order ships. Use it to monitor your package’s journey.
• Updates:
We’ll notify you via email if there are delays or issues.
• Lost or Delayed Orders:
If your order doesn’t arrive by the EDT, wait a few extra days, then contact us at support@PortentProse.com for assistance.
Special Conditions and Order Splitting
Orders may be split into multiple shipments if:
• Product Packaging: Items like hats or fragile goods require special handling and may ship separately.
• Fulfillment Locations: Products sourced from different facilities (e.g., USA and Europe) may ship individually.
Note: If a split shipment occurs, this may increase shipping costs, reflected at checkout.
Returns and Damaged Items
• Returns:
Check our Returns Policy for instructions.
• Damaged or Mislabeled Items:
Contact us within 10 days of delivery with details and photos. We’ll review your information and reach out.
Contact Us
Questions? Our support team is here to assist
• Email: support@PortentProse.com
• Hours: 9am – 5pm Eastern Standard Time